Frequently Asked Questions (FAQ)


Why your price are higher than your competitors?

Unlife most of our competitors, we don't send orders from China but from France.

Our competitors are in China, you won't pay the VAT taxes to them but directly to the delivery company and some additionnal fees.

If you consider that way, we're not more expensive because our price includes all taxes and fees.

Of course, they are no additionnal taxes on PhoneDroid for all European customers.


What's the delivery time?

For products in stock in France, the delivery time is only 1/2 days.

For other products, maximum delivery time is 15 days.

For pre-orders, please look the delivery time inside the product page.

 

Your phones supports European Telecom providers?

Yes, phones we sell are perfectly working with 2G, 3G and 4G in most of European providers.

 

Your phones and tablets have Google Play and my language?

Yes, phones and tablets have Google Play and all languages. If they don't, we install Google Service before shipment. You can have all the same services you have with famous brand (Samsung and others) like YouTube, Gmail.

 

Could you root my phone or tablet before send my order?

Yes, we can do that. Please leave us a message after order.

 

What will happen if my order is lost?

Your satisfaction is our priority, you will get fast full refund if that kind of problem happens.

Where do you deliver?

We can deliver in the whole world.

 

What is the shipping cost?

Delivery is 100 % free by DHL for European customers.

Is there any customs fees ?

No, you won't have to pay anything.

 

How to track my parcel?

After sending the order, we will provide you a tracking number.

You can follow the parcel until it's delivered to you.

How to pay?

We accept Credit Card/Bank Card, Bank Transfert and PayPal.


Do I have a warranty? How the aftersale service works?

Products have 1 year warranty.

If you have any problem, you only need to send back the phone or tablet to us, in France.

After get it, we will repair it in France. If it's not possible, we will send it back to the brand for repair.

The repair time is about 2 to 6 weeks.

Why your products are so cheap compare to famous brands?

Our phones from less popular brands such as Apple and Samsung. These modern brands have much smaller cost than the big brands present in Europe (such as the advertising they do not).

Also, contrary to the usual brands, there is no intermediary between us and the brands which significantly reduces costs.

 

Buy to us, it's the warranty to buy from a serious French company who will do all his possible to make your life easier!

 

For any question, please contact us at phonedroid.fr(at)gmail.com