Frequently Asked Questions (FAQ)

Unlike sellers shipping directly from Asia, PhoneDroid is a French company and ships its entire stock from France.

Sellers based outside the EU display prices excluding tax: on arrival you have to pay import VAT plus carrier clearance fees that are often steep (€15 to €30). Our prices already include every tax due within the European Union, so there is no unpleasant surprise at the door — and our after-sales team is in France, not on another continent.

We work directly with the manufacturers of the most innovative brands (Oppo, Vivo, OnePlus, Xiaomi, Honor, Realme and others). By cutting out intermediaries and skipping the enormous marketing budgets of the traditional players, we can pass the best technology on to you at a fair price.

Several fully secure options are available:
• Credit and debit cards (Visa, Mastercard) through our secure Payplug gateway with 3-D Secure.
• Apple Pay, for an instant one-tap checkout.
• Bancontact, for our customers in Belgium.
• Bank transfer — we start preparing your order as soon as the funds arrive.
• Payment in 3 or 4 instalments with our partner Oney, available to customers based in France.

Everything in stock is picked, packed and dispatched from France within one working day:
• Smartphones and tablets: express door-to-door delivery in 24 to 48 hours with DHL Express.
• Accessories (cables, chargers, cases): tracked delivery within 2 to 3 working days.

Outside the European Union, transit times depend on the destination and on local customs clearance.

Standard delivery is completely free throughout mainland France and the European Union.

In mainland France, DHL Express 24h delivery is free as well — next-day delivery at no extra charge. Elsewhere in the European Union, DHL Express 24h is offered at a preferential €9.90.
For destinations outside the European Union, the shipping cost is shown in your basket before you confirm the order.

Within the European Union, no. Our parcels leave France, so the free movement of goods applies across the whole EU: the total you pay at checkout is the total you pay, full stop.

Outside the European Union, the rules are set by your own country rather than by us. Import duties and local taxes may be charged on arrival and are payable by the recipient. If you are ordering from outside the EU and would like an idea of the cost beforehand, ask us — we would far rather tell you in advance than have you discover it on the doorstep.

We ship to mainland France, Corsica, every country in the European Union, and internationally.

As soon as your parcel leaves us, a tracking number is emailed to you automatically and stays available at any time in your customer account. You can follow every step directly on the carrier’s own website.

Every parcel we send is insured. If the carrier confirms a genuine problem or a loss, we do not leave you waiting: we either ship a replacement immediately or refund you in full.

Yes — 100 % of our smartphones and tablets are brand new, sourced through official channels and delivered in their factory-sealed box.

Yes. Every smartphone we sell is SIM-unlocked and carries the full set of 2G, 3G, 4G and 5G bands used across France and Europe — including the B20 (800 MHz) and B28 (700 MHz) bands that make the difference for indoor and rural coverage.

If you are ordering from outside Europe, check your local bands against the technical sheet on the product page, or simply ask us.

Yes. All our models ship with the full Google Mobile Services suite (Play Store, Gmail, YouTube, Maps and the rest), with English available natively alongside the other European languages. You set the phone up exactly as you would any device bought on your high street.

Every product page has a full Technical Specifications tab. You will find the exact chipset (Snapdragon or Dimensity), the RAM, the internal storage, the screen refresh rate (90 Hz, 120 Hz, LTPO), whether there is a dual-SIM or microSD tray, NFC, and the ingress-protection rating (IP68 and so on).

Your device receives the manufacturer’s official updates over the air, straight from the phone’s settings — nothing complicated to do. How long updates and security patches keep coming depends on each brand’s own published policy.

We follow manufacturer announcements closely and list new flagships and hidden gems as soon as they become available. Keep an eye on our New arrivals section, or subscribe to the newsletter to hear first. And if you are after a specific model, just ask — we will tell you honestly whether we can get it.

Customers in the European Union benefit from the two-year legal guarantee of conformity, handled by our own after-sales team in France. Outside the EU, the manufacturer’s commercial warranty applies.

If something stops working and it is not down to a drop or to misuse, contact our support team: we take care of the whole process with the approved technical centre, for repair or standard exchange, typically within one to four weeks.

It is rare, but it happens. If you find a hardware fault when you open the box, tell our customer service within 7 days of delivery. We arrange the return and a standard exchange straight away, at our expense.

Customers in the European Union have 14 clear days from delivery to exercise their right of withdrawal. The device must come back complete and in perfect cosmetic and working order, in its original packaging with every accessory. Simply open a return request with our customer service and we will guide you through it.

Once your parcel reaches us, our team inspects the device within 48 working hours. The refund is then issued to your original payment method. Depending on your bank, the money reaches your account within 2 to 5 working days.